Frequently Asked Questions

Your staff create the memorial in the partner dashboard on the family's behalf. The family never has to sign up or navigate an unfamiliar platform. Once the memorial is ready you can hand ownership over to the family so they can continue managing it themselves.

No. You initiate and build the memorial for the family. Once you're ready to hand over, you send the family an owner invitation. Everything is handled through your dashboard on their behalf from the start.

Your team can prepare a private draft in minutes and invite the family to review it. The family accepts ownership and explicitly chooses when to publish.

Yes. Memorual is a white-label platform: your logo, colours, and brand identity are applied throughout. Families experience a memorial that feels like a natural extension of your funeral home, not a third-party product.

Yes. You point a custom domain at your organisation and all memorials are served under it. Families share links on your domain, reinforcing your brand at every touchpoint.

No. Memorials run under your brand and your domain. There is no Memorual watermark or vendor branding visible to families or the public.

Your staff create and prepare the memorial, then send the family an owner invitation when it's ready. The family accepts the invitation and can then manage and personalise the memorial themselves. You choose what level of ongoing access your team retains.

Families can edit the obituary, add photos, manage the gallery, update service details, add quotes, and curate the tribute wall. Visitors can leave tribute messages, share memories, and light candles, all subject to the moderation settings you and the family configure.

Yes, if the family allows it. They can grant assistance for 7, 30, or 90 days and revoke access immediately. Staff can help with content and moderation, while the family keeps control of publication, visitor access, ownership, and deletion.

Tributes, memories, and other public submissions go through a moderation queue before appearing on the memorial. Your staff control the queue, so inappropriate or unwanted content never surfaces without review.

The family manages contributions after handover. Funeral-home staff can also help moderate while the family’s optional assistance permission is active.

Your funeral home pays an agreed one-time fee per memorial when the family accepts the handover. We invoice monthly. Drafts and unanswered invitations are free, with no subscription or minimum commitment.

You decide whether to include the memorial in your services or offer it to families for a separate fee. You also set the price for your clients. Memorual invoices your funeral home, not the family.

Book a demo and we'll walk you through the platform and discuss an arrangement that fits your volume and requirements. There's no public self-serve pricing; we work with each partner individually.

Yes. Each memorial can be set to public (accessible to anyone with the link) or password-protected (shared only with people the family chooses). You decide the default when creating the memorial, and the family can adjust it after handover.

After the handover, the family owns the memorial. It remains a lasting, accessible page under your brand, a permanent record of their loved one's life that the family controls.

That is our commitment. Memorual is designed to be a permanent home for a loved one's memory. Long-term hosting is built into the platform so the memorial remains accessible for the family indefinitely.